We've built a suspiciously simple on-demand customer helpdesk. Take a few minutes to learn how Hydrogen will make you and your customers smile.
Collect support requests
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A dedicated support site for your customers
Hydrogen provides you with a fully customisable support site so your customers can start and track discussions on the web.
Organise your customer care
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Keep track of every support request
Hydrogen keeps track of every support request and notifies you when a customer is waiting for a reply by adding it to your dashboard and, optionally, notifying your support team by email.
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Organise discussions with Smart Filters
Smart Filters let you organise support requests your own way by grouping issues together by status, type, duration, or however you work best. Once a Smart Filter is set up it automatically categorises every support request with no more interaction required from you.
Help your customers help themselves
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Create a knowledge base for your customers
Hydrogen gives your customers a full featured knowledge base so that they can help themselves. All knowledge base articles are integrated tightly with support requests to give you excellent search capabilities.
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Create a knowledge base for your customers
Hydrogen gives your customers a full featured knowledge base so that they can help themselves. All knowledge base articles are integrated tightly with support requests to give you excellent search capabilities.
-
Create a knowledge base for your customers
Hydrogen gives your customers a full featured knowledge base so that they can help themselves. All knowledge base articles are integrated tightly with support requests to give you excellent search capabilities.
