We've built a suspiciously simple on-demand customer helpdesk. Take a few minutes to learn how Hydrogen will make you and your customers smile.

Collect support requests

• A dedicated support site for your customers

  

  Hydrogen provides you with a fully customisable support site so your customers can start and track discussions on the web.

Organise your customer care

• Keep track of every support request

  

  Hydrogen keeps track of every support request and notifies you when a customer is waiting for a reply by adding it to your dashboard and, optionally, notifying your support team by email.

• Organise discussions with Smart Filters

  

  Smart Filters let you organise support requests your own way by grouping issues together by status, type, duration, or however you work best. Once a Smart Filter is set up it automatically categorises every support request with no more interaction required from you.

Help your customers help themselves

• Create a knowledge base for your customers

  

  Hydrogen gives your customers a full featured knowledge base so that they can help themselves. All knowledge base articles are integrated tightly with support requests to give you excellent search capabilities.

• Create a knowledge base for your customers

  

  Hydrogen gives your customers a full featured knowledge base so that they can help themselves. All knowledge base articles are integrated tightly with support requests to give you excellent search capabilities.

• Create a knowledge base for your customers

  

  Hydrogen gives your customers a full featured knowledge base so that they can help themselves. All knowledge base articles are integrated tightly with support requests to give you excellent search capabilities.